CRM Problems
I dug out some depressing numbers from the CRM world: only 30% of companies with a CRM implementation feel that they've had a positive return on their investment. Mostly, the issues are not technical ones (it's not that hard to get the software installed and some superficial training completed). But there are some similarities with many IT projects: Lack of agreed goals and business case "Fail to plan, plan to fail" is the old saw that is daily proved true. I've seen clients invest in new hardware and software for the wrong reasons. (Last year, one IT department wanted to buy new software to secure training for the existing team in an attempt to secure their jobs and enhance their CVs...) Resist the temptation to launch into a new technology implementation without knowing realistically what you expect to get out of it. Difficulties with customization and integration with existing systems "No man is an island..." proves even more true of IT systems. V...
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