Mike Schorah

your data: gain control Google's latest attempt to deal with the Facebook threat will be interesting to watch. Remember, they've had Orkut, Wave and Buzz as their highest profile projects, but there's Google Profile and a lot of other tinkering around the edges besides... Google+ is the latest project, and it's currently only available by invitation to a limited number of people. Initial reports suggest that the content is a re-packaging of existing function and not much new. However, there are many interesting questions: Will users migrate from Facebook? There's incredible inertia when you've invested time in building up a network; and it's hard to move unless others do too. But once a trickle starts the network effect helps it become a flood. Google will be betting on that, and on Facebook's increasing frustrations, especially over data privacy. But Google is hardly free from privacy concerns of its own; it has lost trust over the WiFi data gath...

I've reflected before on Postman's important book Amusing Ourselves to Death  but I've been thinking recently about a more positive 'take' on what he has to say. Yes, depressingly, we can see that in these straightened times the products that still seem to sell are those that amuse and distract us from the discomfort around: games, movies, clothes, eating and drinking 'experiences' and the like... Postman was on to something when he asserted that we choose not to engage with what really matters in life, but fill our time with trivia and noise. However, in Reality is Broken  visionary games designer Jane McGonigal 'reveals how we can harness the power of games to solve real-world problems and boost global happiness.' There are insights there for those of us who design websites and software and products and services ... Put the user 'experience' central to the design process, right from the earliest days of planning. Ensure that the '...

Despite the high profile publicity in recent weeks, many household-name web services continue to store user details - including passwords - in the clear. Today I was reading that 300,000 email addresses and passwords for Groupon have been leaked to the Internet, and indexed automatically by Google. Concerned? You should be! Consider checking your email addresses in the database at www.shouldichangemypassword.com ; and, anyway, Read more: Password perils Why store passwords, especially in plain text? Get more like this

"On the web, the rule is: if you're not paying, then you are what's being sold." I came across that brilliant quotation last week and it leads me to ask how much people care? We're so used to information and services on the Internet being "free" that we don't notice the personal information leakage and the tracking cookies that increasingly profile us to target adverts in our direction. Just try changing the settings in your browser to require confirmation before cookies land on your machine: no major website is usable without cookies - and many of them place several trackers there before you even get to see any content on the page. I tried confirming cookies recently, and gave up within half an hour in order to get some work done! I'm betting that there's a minority sufficiently tired of all this that they're looking for an alternative. The question is, if they don't want information about them to be sold, will they be willing ...

I remember learning that Bill Gates was terrified in the early days of Microsoft that, because he  had conceived of the potential and scale and innovation of PC operating systems and associated software, that others  would somehow steal a march on him. It's a common trait in entrepreneurs to 'play cards close to the chest' and yet the reverse is what's needed! Yes, it's counter-intuitive. But the reality is that, if your idea is any good, as an entrepreneur you'll have a huge struggle to get anyone else to see it that way! Entrepreneurs have many qualities, but one is that they're typically so far ahead of the curve in spotting potential that they rarely find others travelling right along side them. You can share your idea until you are blue in the face and most others just won't "get" it, certainly not enough to steal it and run with it. Because most others who are equally visionary are equally busy and just don't have time to do what ...

your data: gain control I've done multiple U-turns! First I started to use Facebook (though not very successfully - most people didn't understand my jokes!) Next I ' committed Facebook suicide ' Then I re-engaged with Facebook once more. (But I'm still not really 'getting' it and don't spend much time there at all.) Recently I was asked how to disengage from Facebook. I realized that I hadn't actually noted down the process so here it is, though the important thing to observe is that Facebook naturally doesn't make this very easy: they want to keep you and your data! First I un-tagged myself from all photos; and deleted each photo one by one; then deleted all comments on my wall and (where I could find them) comments I'd written on others' - However, bear in mind that Facebook Terms say that they will seek to protect the 'experience' that other Facebook users have. This means that it's probably only your access to your ph...

I believe in the use and power of social media and blog about it , along with other topics. But it is relentless, probably capturing about an hour of my day, and difficult to stay on top of. I've been using Klout for a while as a  measure of my impact and effectiveness so yesterday I was pleased to see that they've started to exposed statistics from LinkedIn as well as my Twitter and Facebook accounts. Unfortunately, though, my experience is that tools like this just add to the pressures many of us live under: yesterday my Klout control panel greeted me with the ominous words, " Ouch, your Klout score has been falling lately. Share more content and engage with your network and your Klout score will rise! " There were some crumbs of comfort: " You are effectively using social media to influence your network across a variety of topics...You are more likely to have your message amplified than the average person...You have built a good size network that is ...

Are you monitoring your industry, product, brand, company on the Internet? Last week, someone I follow on Twitter asked for a recommendation for printing business cards. shaundurham   Shaun Durham   Does anyone know a good printer in the South West for business cards? I have artwork. Thanks. 9 Jun   Favorite   Retweet   Reply Within minutes, I'd replied to recommend a couple of Internet-based businesses that I've used: MikeSchorah   Mike Schorah   @   @ shaundurham  use  # vistaprint  or  # ooprint  - cheaper, more convenient and probably faster 9 Jun   Favorite   Reply   Delete All well and good. But the interesting part of my experiment was to see whether either of the companies I'd recommended picked up on it. They did, and both Tweeted back their thanks within hours, increasing their exposure, and enhancing their brand, at least in my estimation. The bottom line is to make sure that you stay on...

The most chilling thing about the iCloud announcement from Apple is that this will give one company the ability to see, and control, our access to all our digital 'stuff.' To the extent that Apple can persuade us to store our music, movies, photos and docs in their computer servers they'll know almost more about us than we do ourselves. And the music and other publishers will likely connive in this scenario: the iCloud will know that we've ripped a CD to one of our devices, and for an annual fee, give us access to that content from any device we own - essentially causing us to rent what we've purchased , and giving the music publishers a continual source of revenue to replace some of what they've lost since the birth of iTunes. These are the first stirrings of the centralization of the Internet under the control of Apple, Amazon, Google and a handful of mega-corporations warned about by Tim Wu in his book The Master Switch . But it'll likely succeed on...

High profile stories such as Chrysler's Twitter fail are intriguing, even amusing, but they lack the immediate, tangible impact of real numbers. 'All' that happened was the removal of a tweet, an employee and a media agency from the Chrysler account. Within 24 hours. And then a backlash from the Twitterverse against @ChryslerAutos for over-reaction... There are real numbers in there if you look for them, together with some level of damage to the brand. But yesterday The Guardian   reported a multi-million cut in funding to football group 'Supporters Direct' as a result of controversial, offensive, tweets by their Chief Executive, and his poor response to the critique. Bottom line: take social media seriously! Think before you post, tweet, Like or link. What might your customers, competitors, regulators and others make of this specific content; and what does the aggregate of all your mini-snippets of social publication reveal about your and your organization...

Genius! I love the way that Google frequently changes its logo and graphical branding in a quite playful way to mark different days in the calendar. But today, will I get any work done? The Google home page is marking Les Paul's 96th birthday with a Google logo patterned after a guitar. Put your headphones in and strum the strings to make your own sounds. Cool! Get more like this

your data: gain control Derek McAuley surprised me last night when he declared he'd be ready to "mount the barricades" over smart power meters. He's a full-fledged Professor of Digital Economy at Nottingham University, and lectures at Cambridge University ... His credentials are long and impressive and, tall but mild-mannered, he doesn't come across as a revolutionary. A great friend of mine had pulled me along to listen to the Professor's talk at the Cheltenham Science Festival on The Future of Technology . All was interesting, engaging, informative and helpful. But then, in talking about the introduction of smart power meters like those being advertised on British TV right now by national utility suppliers, the Prof. declared that he'd be prepared to "man the barricades" if anyone tried to force him to take one! It seemed an extreme reaction, though I'd heard there's a fear that hackers or terrorists might find a way to take contro...

If you're in the UK and reading this before 23:19 BST on Monday 13 June 2011 then you stand a chance of watching last night's episode of BBC  Newsnight  if you missed it (the segment is 28 entertaining minutes in from the start of the programme). Alternatively, here's a summary of the package from the programme. The basic premise is that our life online is not safe from hackers and short-sighted companies storing our passwords and other information in their databases in plain text instead of keeping the details encrypted so they're more safe from prying eyes. Using tools like Firesheep others can grab details of our online identity and login as if they were us to Facebook, Hotmail, Twitter and more... I've been concerned about this for some time. The media is picking up the theme after Nintendo becomes the latest high-profile company to have data on its customer base exposed by hackers. Sony, Google, Facebook, and others are amongst the big-name companies to ha...

While we're used to citing examples like Wikipedia or Foursquare of the power and 'wisdom' of crowds to source information, thanks to the BBC for drawing attention to www.IPaidABribe.com What a fantastic project! It allows victims of corruption, anonymously, to report the fact that they had to pay a bribe to accomplish something. Just bringing the corruption into public visibility is sometimes enough to cause the bad practices to stop; alternatively, the web site is able to help to estimate the scale of the problem and the procedures that need to be changed to stamp out wickedness. Wonderful! Get more like this

The achilles heel of cloud computing seems to be the security settings: so many systems seem to store user passwords, and in un-encrypted form, making the systems a valuable target for hackers. Today there's news of a further 1 million Sony system accounts breached, and in April the company was subject to a hack that stole 77 million account records. Why on earth didn't they encrypt the passwords if they were going to store them? System designers need to get more thoughtful about the information they record and how they store it. Expect users increasingly to demand assurances of safety. Get more like this

Some years ago I ran a business in the UK re-distributing CRM (Customer Relationship Management) software built by a US company. But there were problems: the original company's management sold out and the new team members were less visionary, less communicative and less technically competent ... As a re-seller I had no control over the quality of the product and found myself having to apologise to customers for things that I couldn't fix. Out of control, I intentionally closed the UK business down. Similarly, the investor's refusal to fund people and technology to support a cloud-based Software as a Service business left me stuck when the service failed and customers complained; and I was powerless to ease their pain. Today, the Wall Street Journal has reported that pressure to cut costs and downsize after the financial crisis has led many tech suppliers to reduce their manufacturing facilities to just one site; now, after the effects of the Japanese combined earthqua...

The government of India passed an IT Act (Amendment 2008) which requires any use of encryption greater than 40-bit to receive written government permission, and deposit of the decryption keys. Google and eCommerce websites regularly use 128-bit; Skype 256-bit; and the government has been in a five-year battle with RIM over access to the traffic being sent via Blackberry devices. Can this tension be resolved? I'm sometimes nervous about making online purchases as it is; the thought that my credit card information may be open to copying and storing in somebody else's database makes me nervous, especially after so many private- and public-sector databases have been leaked in recent months. It's not just consumer credit card purchase information that travels over https links and VPN (Virtual Private Network) technology: encryption is necessary to protect all sorts of commercial information flowing back and forth in our inter-connected, flat, world. In fact, though few under...