Competitive edge by reducing costs

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Using technology combined with changed business processes is the first of several combined strategies to increase an organization's strategic competitive edge.

For example, I recall one company that simply gave customers the ability to look up prices online: that reduced costs and wait time in their call centre and the customers felt good that they didn't have to talk to a salesperson simply to find out a price!

It's such a simple first step that it's surprising that some companies still don't take it. However, it's far from the finishing point. There is a whole mix of additional strategies that you can take in this arena, all resulting in a lower cost of operations. Find out more

Comments

jessica said…
Continue the good work and people will continue to come to your blog! I have been updating my blogs, as well.
Crm customer relationship management-Newyork USA,
17 October, 2018 08:24
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