Monday, April 16, 2012

Courtesy in the online world: making the right impression

Yesterday, Sunday, we got two enquiries on the company website; both from the same person. First time, he gave us his name and email address. Second time, a minute later, he gave us his phone number and the nature of his enquiry, too. Trouble is that his enquiry was simply, "any apprenticeships?" (sic - No capital letters.)

As my colleague said, "No there aren't, if that's the best you can do."

In our business we are looking for colleagues who'll make the right impression; who'll go the extra mile and be diligent, as well as be fun to work with. That's not an exhaustive list, but the truth is we aren't going to get to explore whether this guy fits the rest of the list because the first impression he made is just so poor.

No comments:

Post a Comment